Forum Discussion

1 year ago

Solved

Lost Progress Via PSN Online ID Change from Ps4 to Ps5

Hi There, could really use some advice if possible A while ago I was playing ps4 with an online gamertag when I first started playing Apex Legends. A few months back have sold my PS4 and probab...

cross-progression

EA_Mako
1 year ago
Hey @devvyboyy,

Sorry to hear you've lost that prior progress on the account.

Any time you unlink another platform from an EA account, there is a chance that progress will be permanently lost.

The only way to try restoring access to that progress would be to re-link the original EA and PSN accounts. There wouldn't be a way to bring the progress over to a new ID, but if you're having any trouble re-linking the original accounts it would be best to contact support so they can take a look.

EA_Mako

Community Manager

1 year ago

Hey @devvyboyy,

Sorry to hear you've lost that prior progress on the account.

Any time you unlink another platform from an EA account, there is a chance that progress will be permanently lost.

The only way to try restoring access to that progress would be to re-link the original EA and PSN accounts. There wouldn't be a way to bring the progress over to a new ID, but if you're having any trouble re-linking the original accounts it would be best to contact support so they can take a look.