Forum Discussion

JiGGlypuFF0011's avatar
JiGGlypuFF0011
2 years ago
Solved

Lost progression on steam after linking with ea app

  I need help  I had some problem with apex on steam and i have apex with 300+ hrs on ea app so i decided to play on ea app until i fix my problem on steam. I linked my steam account to ...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @JiGGlypuFF0011,

    Progress in Apex is saved on the EA account, which means it can be lost if the connected account is switched or unlinked.

    You mentioned playing on Steam before running into issues there, so you switched to the EA app and linked a Steam account.

    If you had played Apex on Steam however, that account would have already been linked to another EA account. 

    When you linked a Steam account, it sounds like that linked a different account than the one that had all your original progress.

    We cannot transfer progress, so the only way to restore that would be linking the original accounts back together.

    If you're not sure which other account that could be or are running into any trouble re-linking it, you'll need to reach back out to support as we cannot make any changes via the forums.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @JiGGlypuFF0011,

Progress in Apex is saved on the EA account, which means it can be lost if the connected account is switched or unlinked.

You mentioned playing on Steam before running into issues there, so you switched to the EA app and linked a Steam account.

If you had played Apex on Steam however, that account would have already been linked to another EA account. 

When you linked a Steam account, it sounds like that linked a different account than the one that had all your original progress.

We cannot transfer progress, so the only way to restore that would be linking the original accounts back together.

If you're not sure which other account that could be or are running into any trouble re-linking it, you'll need to reach back out to support as we cannot make any changes via the forums.

JiGGlypuFF0011's avatar
JiGGlypuFF0011
2 years ago
@EA_Mako Oh yes yes i remember now u need to link something when u join first time apex but i forgot what acc i used
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @JiGGlypuFF0011,

    If you can remember any other details about that account, our support team can help you try to locate it so it can be re-linked.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,941 PostsLatest Activity: 3 hours ago