Forum Discussion

4 years ago

Solved

Low Ping when solo queue but with randoms 300ms

40 to 50 ms solo queue no fill teamates, 300ms to 500ms when queueing with randoms. Im using a wired connection 200mbps internet and I play on HK servers. Im from Philippines. Before I havent encount...

EA_Kent
4 years ago
Hi @Zsyangchan,

Can we try running through some troubleshooting steps to see if we can help with the ping issues?

A good place to start would be with the basic connectivity steps from the EA Help website. If you're still running into any issues after that check out the platform-specific steps as well:

- PC

- Xbox

- PlayStation

Let me know if you're still seeing any of the same issues after that. Thanks!

/Kent

EA_Kent

Community Manager

4 years ago

Hi @Zsyangchan,

Can we try running through some troubleshooting steps to see if we can help with the ping issues?

A good place to start would be with the basic connectivity steps from the EA Help website. If you're still running into any issues after that check out the platform-specific steps as well:

- PC

- Xbox

- PlayStation

Let me know if you're still seeing any of the same issues after that. Thanks!

/Kent

EA_Kent

Community Manager

4 years ago

Hi @Zsyangchan,

Did you have the chance to try any of the steps I suggested? Are you still running into any ping issues?

/Kent

Zsyangchan
4 years ago
@EA_Kent i tried most of it and nothing really changed :< UOTrace is hard to understand so I tried not to do it because it might cause more instability. I tried using exitlag and the vpn works but I dont want to subscribe to it to only play Apex Legends.
- EA_Kent
  Community Manager
  4 years ago
  @Zsyangchan
  
  If the issue isn't happening when you use a VPN it could be something happening with your ISP. It might be a good idea to reach out to them and see if they are aware of any issues.
  
  /Kent