Forum Discussion

5 years ago

Main Menu Loading veeeeeeeeeery Slow

Hey guys, I'm not sure if anyone else I experiencing the same issue; but for the last couple of weeks whenever I fire up Apex Legends and when I get to the main menu, my main menu lags badly with the...

NitefireOP

5 years ago

@EA_Kent Yup I tried that even reformatted my drive. What I've found is that Apex's menu loading times are not consistent. on the one hand it can load with no problem and I can instantly join a game, at other times it will load very slow and I cannot pinpoint any time consistencies.

I'm really hoping it's a server issue and that in time it will be resolved, but it's been going on for over 2 weeks now.

EA_Kent

Community Manager

5 years ago

@NitefireOP

When you've got a chance could you grab a DxDiag and share it here so we can take a look? For more info on how to pull one up check out the EA Help website.

Once you have the file please attach it to this thread. Thanks!

/Kent

NitefireOP
5 years ago
here it is, thanks!
DxDiag.txt118 KB
- NitefireOP
  5 years ago
  in various times when my game loads painfully slow, sometimes I get timed out.
  - EA_Kent
    Community Manager
    5 years ago
    @NitefireOP
    
    Got it, thanks!
    
    I'm wondering if this might actually be connection-related in that case. Can we try running through some connectivity steps to see if that helps improve the load times?
    
    First, I'd recommend starting off with the basic connection troubleshooting steps over at the EA Help website. If it still happens after that check out the PC-specific steps as well. Let me know if you're still seeing any of the same issues happening after that.
    
    Thanks!
    
    /Kent