Matchmaking while Solo queueing takes forever
Stuck Matchmaking solo queue Fix your matchmaking already. Spending 20 minutes waiting for a match is ridiculous. I'll see it jump up to 100 players in queue then drop to 10. Why am I just sitting h...
Forum Discussion
Right? I get that it must be frustrating dealing with all the cheatin' kiddos, who come here to beg/whine about being banned; those of use with legit issues, though, get shoved aside with no more than the same parroted "solutions" from spewed at us from their "connection issues" FAQ. After which they just tell you to go read it yourself and/or use a different help portal that provides the exact same solutions. It doesn't matter if you've made it abundantly clear that you've jumped through all their hoops, and then some.
I've even been made to feel like I've done something wrong by sending my case to the TOS team, because of the nonsense startup message. Even after clearly stating the problem and knowing it's not related to anything I've done. Again, I'm clearly not banned, as I can play with compromised ping-times on servers I shouldn't have to play on - or alternately hope my friend is available to play, which works just fine on home servers. I'm pretty sure cheater/hackers don't get to still play online -- that'd be awfully weird -- right?
Despite that, I go along with the "you must've violated our TOS somehow" tale, just to see if I can get whatever this is figured out. They then say stuff like this to me:
( 55m 51s ) Neha: Thank you for your patience. I have raised an appeal for you however I would like to inform you that the dedicated team will review the request and share an update with you on your registered email address. We cannot promise a time frame within which you will receive a response as this might take up to 10 days. however be rest assured that you will surely get an update from the dedicated team. Also I would like to inform you that kindly do not resume this case as it might remove it from Terms of Service queue. In case you would need to contact us for any other query, kindly create a new case by visiting help.ea.com. You can also check the status of this case (110648981) by visiting : https://help.ea.com/en/my-ban-history/
Well, the only thing I'm "rest assured" of, is that they absolutely DID NOT get back to me, EVER (yes, EA, I checked my spam folders - I'm 40+ year old computer nerd with almost that many years computer experience, I know how stuff works). They simply closed my case and left me with nothing. Nada. Zilch. Oh wait, I got a temp suspension on this here message board for being too salty over this situation, probably my biggest "crime" committed on EA servers. But my saltiness is extremely justified, considering the level of service received vs. my investment in this game - hell, everybody's investment in this game; investment that has earned hundreds of millions for EA/Respawn. Never mind the sewage level ranking EA support is generally given, my experience here has only proven all those negative stories and ratings to be completely valid.
I'm even attaching the whole chat log for all to see, so it's clear I'm not just spouting nonsense....
I first posted about this back in April, along with several emails to support with no response to date, now well into July, thats 4 MONTHS! Still a problem, still cant play the game solo, still no response, still no update, why? Why is this a thing and why is it intentionally being ignored? I really enjoyed the game for the few months I was able to play before an update broke this feature, but now, after several months I dont even know if its worth trying to get back into at this point. Like quite a few other posts all over this forum and several others, I guess Im just another player they dont want playing the game. Thanks for the good few months and all my store purchases I guess will sit in a dead account after I uninstall the game. So disappointing, just really unfortunate.
Featured Places
