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wukong_jutsu's avatar
wukong_jutsu
Newcomer
4 hours ago

Merged accounts and the smaller account deleted the bigger account, please help!

I need your help to reverse this.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hey wukong_jutsu​

    If your progress seems to have been lost, this would be due to unlinking a platform or linking one to a different EA account. 

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts, so if this is what you meant by merging accounts, unfortunately that's not a possibility.

    We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked. 

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