Forum Discussion

4 years ago

Micro Stutters every 5 seconds on Xbox Series S

The game is literally unplayable on my console and been using wired connection as well. My ping seems to be fine but the game lags and drops frames every 5 seconds. Everytime I get into a close rang...

EA_Aljo

Community Manager

4 years ago

@kamenzzzz

That's going to make it a lot more difficult to find out what the issue is, but we'll keep trying. Let's see if clearing the alternate MAC address will help. Please follow these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know if that makes a difference or not. Thanks!

kamenzzzz

4 years ago

I do this before starting the game every day, it doesn't work either.

EA_Aljo
Community Manager
4 years ago
@kamenzzzz

Have you checked to make sure your ethernet cable isn't damaged? Also, see if your router supports QoS (Quality of Service). If it does, try enabling that. While you're in the router admin, make sure UPnP is enabled.
kamenzzzz
4 years ago
Tried it.
Still observing FPS drops and texture loss, this wasn't happening last season.
EA_Aljo
Community Manager
4 years ago
@kamenzzzz

Thanks for checking on both of those. If they're enabled, I can't really think of anything else to try other than deleting and reinstalling. I think you should contact an advisor to see if they have any suggestions. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!