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O_xTanjax_O's avatar
O_xTanjax_O
4 years ago
Solved

Mid Season 9 Packet Loss PS5

This is my last efforts before I uninstall this game for good. Ever since season 9 start I never had packetloss at all until mid season. I was told to follow the connection troubleshooting guide whic...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @O_xTanjax_O 

    Thanks for the response. Unfortunately, I don't have anything else to suggest. So far, it looks like the issue is on your ISPs end since the problems are occurring before you reach our test server. You could try contacting an advisor to see if they have any other suggestions. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

O_xTanjax_O's avatar
O_xTanjax_O
4 years ago

@EA_AljoWell, I started with the basics. I had a static ip, set that up and it changed nothing. Made sure no ip conflicts with devices so I made sure to set DHCP to default so it handles that(no fix). Then assuming it was a hardware issue, bought new ethernet cables, and reset my modem/router(no fix). Came and found this forum out of desperation and I followed the entire connection guide (as you probably can tell). I even upgraded my connection (which is expensive) and still no fix. EA_Atic told me to tell my ISP about the routing hitting bad servers, which I did yesterday with 5-6 different representatives and they all "refreshed" my modem and said "Everything seems to be fine on our end". So, then lastly I came back here and complained again. What should I actually need to tell my ISP word for word, because nothing seems to working.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@O_xTanjax_O 

Have you shown them the results of the UO Trace? That may help them see what's going on. Also, did you try alternate DNS settings? If not, those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know if that makes a difference or not.

  • O_xTanjax_O's avatar
    O_xTanjax_O
    4 years ago
    @EA_Aljo I have tried the Googles 8.8.8.8/8.8.4.4 and Cloufares DNS. There is no difference. Also, as for showing UOTrace results they never bothered asking for results of anything so, I was using apex legends at the moment to see if the packetloss issue dissapeared, as it would be faster than UOTrace) . I only got respresentatives that follow the protocol and have no idea what packetloss is.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @O_xTanjax_O 

      Thanks for trying. Does your router support QoS (Quality of Service)? If so, make sure it's enabled.

      That's odd their support team wouldn't know what packet loss is. You might want to see if you can go a tier up with their support. Would it be possible to run the UO Trace again so I can see if the results are the same?

      • O_xTanjax_O's avatar
        O_xTanjax_O
        4 years ago

        @EA_Aljo currently at work and cannot test UOTrace at the moment. Would it be okay if I send it here later or direct message you later on today with the results?

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