Missing ~1000 Apex Coins after new season release
Platform: PC
EA ID / Gamertag: road to cjaiye
Hello EA Community Team,
I am creating this thread because live chat support keeps closing my tickets without providing any assistance or checking my account logs.
During the Cyberpunk 2077 collaboration event, I purchased around $70 worth of Apex Coins to buy out the entire event. After unlocking all event items, I had roughly 950–1000 Apex Coins remaining on my balance. I specifically saved this amount to purchase the Battle Pass for the next season.
However, on the very first day of the new season, I logged in and found my Apex Coins balance set to 0.
I am 100% sure about my remaining balance, but whenever I reach out to EA Live Chat, agents simply state that they "cannot help" and close the chat immediately.
Could a Community Manager please look into this or escalate my case to a specialist who can verify my transaction and currency history logs?
Thank you in advance!
