Forum Discussion

3 years ago

Solved

Missing Apex Coins Xbox

I have bought 2 sets of apex coins in the last 2 days and neither of them have been debited into my account. I have followed all recommended guidance and waited for 24 hours, i have opened a case f...

EA_QueenBee
3 years ago
Hey @xGiingerrrDx,

I assume you're reaching out to live support via email? It might be a good idea to try to start a chat with them instead.

https://help.ea.com/en/contact-us/

When you pick your product and platform, try selecting "Orders" -> "Check order status". That usually gives me the option to start a chat. Just be sure to inform the advisor what the actual issue is.

golocorj

3 years ago

I already submitted 2 cases 1 with proof and none of them got answered. These are the screenshots that I’m gonna provide this time, are these sufficient:

[Removed transactions to protect player privacy - CM]

golocorj

3 years ago

Here’s another transaction:

[Removed screenshot to protect player privacy - CM]

EA_QueenBee
Community Manager
3 years ago
Hey @golocorj,

Unfortunately we're not able to help with missing content here on the forums. I've removed your screenshots since it's also not a good idea to broadcast your email address like that, but if you're having trouble reaching out to live support via email, it's worth doing so via a chat instead. When you follow the help link above, once you've picked your product and platform, try selecting "Orders" -> "Check order status". That consistently gives me the option to start a chat.

(Also, to answer your question: Unfortunately they can't accept mobile screenshots, so they'll need to be made on either a computer, or via your console.)