Forum Discussion

4 years ago

Solved

[Missing Items] Lacking Heirloom Pose and Quip

Hey chaps! So about a year ago my account was compromised and hacked, I contacted EA support and through extensive mailing with an EA employee I managed to have my items returned to me, Recently I ...

EA_Darko
3 years ago
Hey @DI_Ethereal please do not create multiple threads for the same issue.

We are not able to assist with missing items on AHQ.

If you were sent here to fill in a bug report you can do so here: https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en

Darko

DI_Ethereal

3 years ago

G'day everyone, and hopefully someone over at Respawn.

My name is Neo and this is the 5th time I attempt to get ahold of someone to solve this issue. I have tried EA support, I have tried the forums, but I have been left in the dark on both ends.

(My old post for ref: https://answers.ea.com/t5/Technical-Issues/Missing-Items-Lacking-Heirloom-Pose-and-Quip/m-p/10343035#M121152)

As stated back then too, I need help, I have lost parts of my Heirloom package for Wraith. My items were given back to me after EA accidentally deleted my account, but in their folly they delivered an unfinished pack. Making me lose out on 2/3 items from my Wraith Heirloom pack (as seen below).

I still own the weapon, and my items for Bloodhound are all there, but for some reason the heirloom section of the store mocks me with this;

(New Pictures: https://imgur.com/a/u6749FH)

(Old Pictures: https://imgur.com/a/0KBuQkn)

If anyone could provide an answer, I'd be very thankful, but no, EA support has so far done little than suggest I post here.

EA_Darko

Community Manager

3 years ago

Hey @DI_Ethereal please do not create multiple threads for the same issue.

We are not able to assist with missing items on AHQ.

If you were sent here to fill in a bug report you can do so here: https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en

Darko

DI_Ethereal
3 years ago
@EA_Darko Would've been lovely to know 365 days ago.
- EA_Darko
  Community Manager
  3 years ago
  Hey @DI_Ethereal AHQ is a global community focused on players helping players.
  
  If you require direct 121 support or to speak with an EA employee then our live support is the best avenue for that.
  
  We CMs do our best to respond to as many posts as we can it can happen that we don't get to all, we see tens of thousands of posts a year and as you can imagine it's easy for a post to get lost.
  
  Darko
  - DI_Ethereal
    3 years ago
    @EA_Darko Darko, my friend. It's a puzzling issue and I've tried to be plenty patient but I've been juggled around by your direct support and thrown for a loop.
    
    Outsourcing phone calls & agents to foreign call centers and squeezing any direct line to Respawn must be the single most frustrating thing to deal with as a customer. All this time and yet, no help, nada. Just apologies and redirections.