Missing multiple Apex Packs opened at once

Hello EA Support Team,

I am reaching out to report a persistent connection error I have been experiencing in Apex Legends Mobile. The error code displayed is 154140716, which prevents me from connecting to the game servers and accessing the game entirely.

This issue has been occurring consistently and does not appear to be related to my internet connection, as all other apps and games work normally on my device.

I kindly request that your technical team investigate and resolve this error on your end, as it seems to be a server-side or authentication issue rather than a local problem.

Please provide an update on when this will be fixed or any workaround available in the meantime.

Thank you for your attention to this matter.

Hey IREX_099​,

Fortunately it does look like the contents of those packs ended up on your account and should be available!

To clarify, when you click to open the packs, those contents are added to your inventory immediately - before any animations play out. If there's an issue preventing that from appearing however, that can also prevent the new item notifications from appearing. It looks like that's what happened here. The notifications may be missing, but you do have the pack contents.

I'm not able to go through every item, but I do see the packs were opened and the items added directly to your collection from a number of different categories - character banner poses, character skins, stat trackers, a weapon charm, holosprays, weapon skins, emotes, and weapon skins. These were all added immediately after the pack openings, not counting any content you had prior.

Sorry you weren't able to see the full contents as the packs opened, but thankfully they have been added to your collection. As mentioned you won't see the notification/red marker denoting it's new, but you definitely have quite the large number of new items that should be available if you check through the various categories.

A couple specific examples to double-check would be:

• The Struggle (Wraith banner pose)
• Bioluminescence (Loba skin, quite a few others for Loba as well)
• Decoys Created (Mirage stat tracker)
• Lunar Lounge (Catalyst emote)
• The Pride (RE-45 skin)