Forum Discussion

vipex9786's avatar
1 year ago
Solved

My account got resetted after a ban

Hi, after my no-reason ban my acc got resetted completly, can support team check my acc my id is (vipex9786) in apex legends,  i play on PC and i alr tryied to unlink my steam acc from EA acc and unistall it from steam and reinstall it on EA.

  • Hey @vipex9786,

    Did you successfully unlink your Steam account in the end? If so, did you link it to a new EA account? Because all of your progress is stored at the EA acount level, so if you unlink your Steam, none of your progress will carry over.

    We can't help with bans here on the forums, but you can reach out to our live support team here. They can take a look at this for you.

    If they unban your account, you can try relinking your Steam account again. Hopefully your items will still be there waiting for you.

8 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @vipex9786,

    Did you successfully unlink your Steam account in the end? If so, did you link it to a new EA account? Because all of your progress is stored at the EA acount level, so if you unlink your Steam, none of your progress will carry over.

    We can't help with bans here on the forums, but you can reach out to our live support team here. They can take a look at this for you.

    If they unban your account, you can try relinking your Steam account again. Hopefully your items will still be there waiting for you.

  • vipex9786's avatar
    vipex9786
    1 year ago

    Forse non mi sono spiegato bene io sono stato unbannato e i miei articoli sono scomparsi al mio rientro nel gioco, quindi ho fatto quelle cosa che ho detto nel primo messaggio, ti chiedo gentilmente se puoi aiutarmi con questo problema

  • vipex9786's avatar
    vipex9786
    1 year ago

    Oh ok sorry i said that i got unbanned and after that when i reentred the game i saw that everything was at level 1, so can u help me with that ?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 year ago
    @vipex9786,

    Did you end up unlinking your Steam account in the end? And if so, did you relink it to the same EA account?
  • vipex9786's avatar
    vipex9786
    1 year ago

    Yes but that dont change anything because i play on EA now not on steam anymore so I just unlink it

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 13 minutes ago
40,012 Posts