My Account Has Been Reseted to Level 1
Hello there, I have been playing Apex from the last 2 years. Suddenly I stopped playing Apex for a few months and then came back in April and found my id got reset. I have lost my everything, Help me...
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I lost my APEX account, around the beginning of April, I logged into my account, before that, I hadn't logged into my account for a month or two, after going live I found that all the items in my account were gone, the account level was reset to level one, including music packs, skins, legends and stuff, it seemed like a brand new account, until now, I've been playing APEX for almost 200 hours and I need someone to help me
I already have 221 hours playtime in Apex Legends in my account. I haven't played for a long time, and when I tried to login to my Apex account, it reset back to level 1 and I lost all of my skins , legends, and progress. What should I do?
EA_cuervoCommunity Manager
Hey @masiomuhammad,
Do you remember when was the last time you've played the game and seen your progress?
Sadly i don't remember, but it was months ago.
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