My account was hacked! How can I get the ban lifted?

On March 17, 2022, at 8:26 PM, I received a login code, and at 8:40 and 8:41 PM, I received two links to reset my password. None of these actions were performed by me — my account was hacked. On March 19, my account was banned. In the following days, I contacted EA customer support, informed them of the situation, and changed my password. However, my two appeals were both rejected. After that, I stopped playing for a long time. This year, I appealed again and noticed that my ban date had been changed to October 2023. I find this very strange, because I never logged into the game during that period. I asked an online support agent, who also confirmed that the ban was from October 2023. I really don’t understand what happened!2022 年 3 月 17 日晚上 8:26，我收到了登录代码，晚上 8:40 和 8:41，我收到了两个重置密码的链接。这些**bleep**作都不是我执行的——我的帐户被黑了。 3月19日，我的账户被禁止。接下来的几天里，我联系了EA客户支持，告知了他们情况，并更改了我的密码。然而，我的两次上诉均被驳回。从那以后，我很长一段时间不再玩了。今年，我再次申诉，发现我的封禁日期已更改为2023年10月。我觉得这很奇怪，因为那段时间我从未登录过游戏。我询问了在线支持人员，他也确认禁令是从 2023 年 10 月开始的。我真的不明白发生了什么！

I want to state again that I am a 100% legitimate player, and I have a deep hatred for cheaters and hackers. Just a few weeks before my password was changed, I had made in-game purchases. I have put a lot of effort and money into this account. I can provide the emails I received regarding the requests to change my EA account password. I am the original creator of this account. I have never cheated in any way, and I am also a victim.我想再次声明，我是100%的正版玩家，对作弊者和黑客深恶痛绝。就在我的密码更改前几周，我进行了游戏内购买。我在这个账户上投入了大量的精力和金钱。我可以提供我收到的有关更改 EA 帐户密码请求的电子邮件。我是该帐户的原始创建者。我从来没有以任何方式欺骗过，我也是受害者。

Almost five years have passed, and I still can’t let this go. I love this game, and I really want to play it again. I truly need your help!快五年过去了，我仍然无法释怀。我很喜欢这个游戏，我真的很想再玩一次。我真的需要你的帮助！