Forum Discussion

Seasoned Newcomer

3 years ago

Solved

My account was stolen by a hacker

It's been three months since I could do this, but I still won't give up I went to EA Help to ask for help, but they denied the answer they gave me, but I really did not log in to my EA account in...

XHelperZ
3 years ago
@J1hannn
Help for account issues cannot be given on AHQ, for any further problems with your actions you'll have to take it up with the ToS team.
If you haven't already, I recommend resecuring your account properly: https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
And enable 2FA if you haven't already: https://help.ea.com/en/help/account/ea-login-verification-information/
After that it might be good to send in another ticket to the ToS team and explain your situation with more detail, as much as you think is necessary. (Unless they tell you not to send any further tickets)
Hopefully you'll be able to resolve your issue with them, though if they uphold the account action then it will most likely be a permanent decision.

J1hannn

Seasoned Newcomer

9 days ago

Three years ago, as soon as I found out that I had been banned, I immediately appealed, but it didn't work. I love Apex and not only do I have many skins, but I am also a holder of the master rank. Just because my account was stolen and hung up, The TOS team has repeatedly judged that my account violated regulations and permanently banned it. The problem is that I did not use any cheating software. It was a hacker who stole my account and used cheating software, but you acted hastily, which made me very sad. Afterwards, I also asked your online customer service and contacted the TOS team. I even asked for help on the forum, but no one cared about my account. I played for thousands of hours, and my account even existed before Apex started ranking mode, with a large number of skins and rare items. It was because the hacker stole my account and used cheating software that I couldn't continue playing this game that I love. Although it has been three years, I am still very reluctant to part with my account and Apex