I have another post on my issue and i still haven't gotten my account or skins/progression, i guess its all gone and i wont even have anything left from all i spent on my apex account , i even tired like some have to unlink and relink the PSN again which has retrieved accounts before but it didn't work for me, EA haven't said or compensated anything , nor asked for any transaction records which i have almost way too many or apex on my PSN transaction history, but absolutely nothing was done and most people i talked to with EA so far say they cant do anything, years gone , for absolutely nothing. HEIRLOOMS AND SKINS...
EA Staff (Retired)Hello @fasteningcobra0,
progress and items are linked to the connection between the EA account and PSN account - when this connection is severed, the progress won't move to another EA account when you relink the PSN account and even if you relink the PSN account to the same EA account, there is a chance that the original unlinking progress has done irreparable damage, therefore making you lose all your progress and items.
The disclaimer, which you have to agree to before unlinking platforms, tells you that your progress will be lost as well.
If you already relinked your original PSN account to the original EA account again and the progress and items haven't turned up, there is nothing that can be done to retrieve the old information anymore.
Okay I understand the way you have put things but wouldn’t a transaction from my psn show the account the coins had went to , therefor revealing which apex account to retrieve , also I’m very curious to why on stats it shows my of progression but I still don’t have access , if you see my attachments to this reply you’ll see what I’m referring to , this search for my statistics was done today after my last post , and it shows my account with the wrong level meaning there’s still an old save on the “cloud” I see being referenced for data saves , that my account is still on , so it should still have the smallest chance of being reinstated , a rare one but nonetheless even if it’s a rolled back save of my account , if it has my heirlooms and most of my skins I’m very happy to just have that reinstated , if not then would there not be any way to at least have shards added to my account or coins considering the sheer amount I’ve spent on the account , and it’s not like I don’t have the purchase history , that’s easily obtained through my psn transactions history , with an order number and date associated, please look into this further since I believe even if it’s a rare chance , I could have a possibility of retrieving years of history I’ve made with the game , my psn is is clearly shown in the photo and the difference in kills is so small that I’m sure the save can’t be too far off having most of my skins/heirlooms
EA Staff (Retired)unfortunately, just because there are remnants of data are still found, it doesn't mean your account can be restored. Unlinking doesn't necessarily destroy the entire account, but it can happen and unfortunately for you, this is one of those cases where the account has been mostly wiped through your unlinking action. If Support already checked your account and told you that there is nothing they can do, then that is sadly the case.
We also don't have access to account information here in the forum, so there is nothing we can do to help you here with this issue, as your problem stems from your account, which only support has access to.
Here is the article on unlinking accounts, where the risks are explained again. As you can see there, it is always recommended to start anew on a different account instead of unlinking, as it can lead to a lot of issues for Apex Legends.
Community Manager
