My Apex Legends account on Steam was permanently banned

Hi osw0512​,

I'm very sorry to hear that you are dealing with an account sanction and running into roadblocks trying to submit your appeal on both your PC and mobile phone. I understand how frustrating it is when technical issues prevent you from having your case heard.

Unfortunately, we can’t review the evidence behind the account action or escalate an individual appeal from the forums.

All account sanctions are handled exclusively by our Terms of Service team. You can review the official policy and access the appeal form via our guide here:

Check and appeal EA Account locks, bans, and suspensions

If you are unable to successfully submit the webform on both your computer and mobile phone, this is usually caused by session token errors, ad-block scripts, or local network conflicts. Please try these common troubleshooting steps recommended across our forums to bypass the submission block:

1. Submit as a Guest (Sign out of your account): Sometimes an active session on a suspended profile creates an authentication conflict that freezes the "Submit" button. Try logging out of your EA Account completely, navigate to the help page, and choose to submit the ticket as a Guest using your contact email.
2. Use an Incognito or Private browsing window: This prevents saved cookies, cached form data, or conflicting browser extensions from interrupting the submission scripts.
3. Switch to a different web browser: If Chrome or Safari is freezing, try using Firefox, Microsoft Edge, or a different clean mobile browser.
4. Switch to Mobile Cellular Data: If you are connected to home Wi-Fi on both your PC and phone, your router or ISP may be blocking specific EA API endpoints. Disconnect your phone from Wi-Fi and submit the form using your cellular mobile data instead.

Once you are able to submit the ticket through one of these workarounds, our Terms of Service advisors will receive your case file and review your situation.

I hope these steps allow you to get past the site glitch and successfully register your appeal.