My Case Says Waiting On Player

I appreciate your help... so just a few things

When you said it sounds like I got a response... that waiting for player happened instantly after submission of the case... and proceeded to stay there... no response at all for the case... so I am unsure I can recieve a response to it since it says its waiting for player...

Ty for sharing that article and I currently have all the proof of purchase listed and that was also sent in the case as well...

I love the idea of the live chat... however when I click your link for it... and click apex legends it doesnt load anything on the page its just constantly loading but want to point out other help topics like I think I been hacked work and bring me to live chat but that wont help me with the currency I didnt recieve... its as if I want to check my order status is the only one not loading... any ideas?

Again I do appreciate your help and your time... 

I will keep trying to load that page but... any other suggestions on what may be happening when you submit a case and it goes instantly to waiting on player?