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slowedsynergy's avatar
slowedsynergy
10 months ago
Solved

My EA account got hacked + banned and they changed the email

towards the end of last year my pc got ratted and a bunch of my stuff got hacked i worked slowly to recover everything but for some reason my EA account has been the most trouble, every time i submit...
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
10 months ago

If the case shows closed @slowedsynergy then it means our team reached out to you with the outcome of their investigation.

Are you opening the appeal on an email you have access to?

Darko

slowedsynergy's avatar
slowedsynergy
10 months ago

Yes i am the account that got hacked is under the hackers email and i cant do anything about that, but when i send the emails i send them from the original email that i created the account with.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @slowedsynergy you need to open the case on the account that was hacked, if our team can see any evidence of a compromise or email change they can rectify this.

    Darko

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