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Jesuisnulpete's avatar
Jesuisnulpete
1 year ago

My friend's account got reset for absolutely no reason

I don't how but my friend's account got reset, when he launched apex it asked him to change his password and when he did all his cosmetics and  progress were reset he tried to reinstall the game 2 ti...
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EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
1 year ago
Hey there! @Jesuisnulpete

Can you please confirm the following information:

Did your friend take a break from playing the game before April 2nd?
When was the last time your friend played the game?
When did you notice the content went missing?


Thanks

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