My "Great" Experience with EA customer support
Hello, this is my first time making a post, and I just wanted to describe my experience with EA customer support.
So I foolishly decided to buy a few Apex Coin Packs (2 to be exact), but the coins never reached my account. I was a bit annoyed, but as stated on the site, I tried relogging, rebooting the PC, and in the end, waiting a day. All of that was useless, so in the end I had to make a customer support ticket (with proof of purchase as stated on the site), which in itself is not an easy thing to do as it is locked by multiple tutorials on how to solve the problem in other ways (which I have all tried on my first day with this issue). After creating a ticket and waiting for a few days for the customer support rep to get back to me, I went to check the tickets and was shocked to see that the ticket had been closed as "fixed." I tried logging in to see if I had my coins, but nothing. So I reopened the ticket and asked them politely to contact me if my information was insufficient or if I did something wrong (I asked them to contact me in every message that I made and every email). Today I saw again that my ticket has been closed and that there is an email in my inbox asking if the issue is solved, if not, reply to the email and reopen the ticket. "Finally",- I think, I can write an email, but the address that they asked me to write the email for is not supported anymore, so I'm back to square 1. As I said, I don't write posts for anything, but this experience has been the worst one I've had as a customer ever.
For the screenshots, check the time when i wrote the reply and when the automated message that the email is not supported was delivered.
