Forum Discussion

2 years ago

My psn account is bound to an ea account that I don't know about

Hi, I want to play apex on my ps5, so I logged into my ea account and tried to bind to psn. My psn email address is [edit: email address removed]. My id is shaowinds When I bound the psn, I was prom...

Asmodeus566

Hero+

2 years ago

@sm_windsmoon

That does not sound all that good.

I hope the following will help you out:

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

Best of luck.

sm_windsmoon
2 years ago
@Asmodeus566 this bound ea account is not mine, I can not login the account, so I can not play any ea game on my ps5 now
sm_windsmoon
2 years ago
@Asmodeus566 I sent the email by ea help, and the system indicated that ea received the email, but it was empty in MY CASES page
- Asmodeus566
  Hero+
  2 years ago
  @sm_windsmoon
  
  Then you may have tow wait a couple of days for an answer.
  
  Or you can try to contact EA help Live chat https://help.ea.com/help/faq/using-ea-help
  
  Keeping my fingers crossed for you.