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Rarref's avatar
Rarref
2 years ago
Solved

My valuables in Apex Legends disappeared when I logged in after a long time.

My valuables in Apex Legends disappeared when I logged in after a long time.
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @Rarref 

    Thanks for the additional details, I don't believe this would be tied with the recent changes with Apex Legends Cross Progression. 

    To check did you ever unlink a platform account you might have played on from your EA account? 

    If not, I would recommend reaching out to our support to further look at your account and see what options we may have. 

     

    How to use EA Help

     

    Cheers!

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @Rarref 

Thanks for reaching out to the Apex Legends community here on Answers HQ. 

When you have a moment would it be possible to get a few additional bits of information?

  • Which platform are you on?
  • What is your EA ID (GamerTag or PSN ID)?
  • What are some of the items you are missing? 
  • When did you notice your items missing? 

Thanks!

Rarref's avatar
Rarref
2 years ago

are you there ?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Rarref 

    Thanks for the additional details, I don't believe this would be tied with the recent changes with Apex Legends Cross Progression. 

    To check did you ever unlink a platform account you might have played on from your EA account? 

    If not, I would recommend reaching out to our support to further look at your account and see what options we may have. 

     

    How to use EA Help

     

    Cheers!

     

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