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55iq1xrt6j7s's avatar
55iq1xrt6j7s
Not applicable
24 days ago
Solved

My wiped account

Ok the problem is, I was playing the game perfectly fine Friday and on Saturday I went to get on apex again and EVERYTHING was wiped.My xbox account still has all the achievements and the same userna...
  • EA_LunardustCat's avatar
    24 days ago

    Hi, sorry to hear you’re running into this. I can imagine that it is very stressful.

    Usually, when we see this happen, it's because a platform was unlinked from the EA account that had that progress.

    Could you please go to the Connected Accounts tab in your EA Account settings portal and check that first? Please also make sure you are signed in to the correct Xbox and EA Account.

    If you suspect your EA Account may have been hacked, please follow the steps in this guide.

    I’m sorry, but account-related issues cannot be handled through the forum. Please contact our support team using the button at the bottom of the EA Help page.

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