Forum Discussion

87a778b688d810a's avatar
2 months ago
Solved

My xbox gamertag is linked to another diabled EA account

I am unable to play this game because on my xbox console it keeps prompting for a change password. and the account it is linked to is an old EA account that is disabled. I received the following message: "Xbox account KeoniRek already linked to your EA account 97***@diabled.ea.com." how am i able to unlink this xbox account from an EA account that doesn't exist anymore?

I am unable to play any EA based games or even playtesting betas because the accounts wont link to my Xbox. there has to be some way for customer support to unlink that xbox account from their EA account.

  • Hey @87a778b688d810a9 

    Your account has been disabled. Please try to reset your password using the last email address you registered on that profile.  

      

    If you encounter any further issues, please contact our support team for assistance. The team will help you verify your account. To reach them, visit the EA Help homepage. 

3 Replies

  • even on my personal data records I see this link on my account.

    DELETED

    EVERYONE

    2014-05-11T18:42Z

    xbox

    1180c4ff-5e56-4f5b-8466-2d87c495786a

    NONE

    1180c4ff-5e56-4f5b-8466-2d87c495786a

    ACTIVE

    EVERYONE

    2014-05-09T21:56Z

    thesims

    awsmbagkidd

    awsmbagkidd

    ACTIVE

    EVERYONE

    2012-11-11T22:29Z

    EA app

    KeoniRek

    keonirek

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey @87a778b688d810a9 

    Your account has been disabled. Please try to reset your password using the last email address you registered on that profile.  

      

    If you encounter any further issues, please contact our support team for assistance. The team will help you verify your account. To reach them, visit the EA Help homepage. 

  • I have the same problem but I don't know which account is linked to my Xbox gametag, I don't have access to the ea account that is linked to my xbox gametag

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