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Wrap_It_Up_Twin's avatar
Wrap_It_Up_Twin
Rising Newcomer
1 day ago

Need help updating account email

my email connected to my ea account got hack and i cant change the info on my ea because it ask me for a code is there a live chat with support that i could go because i tried to fill a claim with thing that i bought on the game and my xbox user name and i never got an anwser

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Wrap_It_Up_Twin​, 

    Sorry to hear someone else seems to have gotten into your email. There is a live chat that you'll need to get in touch with here, yes. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    You should be able to create a case here to get in touch with the support team so they can help with the account recovery. They'll just need to verify some other details about the account and can help update the login details from that point. 

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