Forum Discussion

2 years ago

Solved

Negative apex coins

I logged on to apex a few days ago and realized I have negative apex coins. I’ve looked up eveything to see why and it said it’s because of a refund but I havnt refunded anything sense almost lasts year.

EA_Mako
2 years ago
Hey @iitzLag,

We have a bit more information about this situation in our Apex Coins article here which it sounds like you may have found, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.

In that situation, the equivalent amount of Apex Coins will be removed from your account. If your account does not have a sufficient amount of Apex coins to cover this removal however, then your balance will go into the negative for the remaining amount.

Depending on when the refund/chargeback was received, there may be a processing period before the funds return to your bank account.

If you did not personally request a refund/chargeback, you may want to check with anyone else who uses your account or with the owner of the bank account used (if it is not you) in case they requested this.

3 Replies

EA_Mako
Community Manager
2 years ago
Hey @iitzLag,

We have a bit more information about this situation in our Apex Coins article here which it sounds like you may have found, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.

In that situation, the equivalent amount of Apex Coins will be removed from your account. If your account does not have a sufficient amount of Apex coins to cover this removal however, then your balance will go into the negative for the remaining amount.

Depending on when the refund/chargeback was received, there may be a processing period before the funds return to your bank account.

If you did not personally request a refund/chargeback, you may want to check with anyone else who uses your account or with the owner of the bank account used (if it is not you) in case they requested this.
JNONESY
1 year ago
I purchased coin pack. Server issues last month wiped out my purchase. I got a refund from XBox for this. After server fixed, I bought the same pack again. Next day, I have a negative balance of -2700. I tried maybe buying a $5 pack and it brought my balance to -2450. I’m not paying for this as I didn’t make the mistake in the first place. It wasn’t my servers that broke.
MIZZEL720
1 year ago
Some how I was at -8700 apex coins. When I went to go buy 1000 it went up to -7700 anyway I can either get a refund or actually get my coins.