Forum Discussion
CianeZt
2 months agoNew Novice
After the anti-cheat splash screen pops up disappears the r5apex.exe process closes without any errors, it used to be like that, but after the first r5apex.exe process closed a new one would appear, but now the new one simply doesn't appear.
- EA_Aljo31 days ago
Community Manager
Hello, everyone. Can you please gather a DXDiag report and include it in a response? We're currently investigating this and that will help find a resolution.
Also, here are some other troubleshooting steps to try:
- Repair the EA App
- Reinstall EA Anti-Cheat
- Check for any Windows updates
- Update your video card drivers
- Launch Apex Legends as an administrator
It would also be good to get screenshots of the error message being received along with the exact steps to make it happen.
Thank you!
- SpaceshipCaptain31 days agoNew Novice
Here is my dxDiag report
- EA_Aljo31 days ago
Community Manager
Thank you. Did you try the suggestions I made in my previous response?
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