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SpaceshipCaptain's avatar
SpaceshipCaptain
New Novice
7 months ago

New Update crashes without launching (not a directx12 option issue)

New Update crashes without launching (not a directx12 option issue). I have older hardware so that might be part of it but here are the things I have tried: ON STEAM: - directx 12 option - directx...
CianeZt's avatar
CianeZt
New Novice
7 months ago

After the anti-cheat splash screen pops up disappears the r5apex.exe process closes without any errors, it used to be like that, but after the first r5apex.exe process closed a new one would appear, but now the new one simply doesn't appear.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hello, everyone. Can you please gather a DXDiag report and include it in a response? We're currently investigating this and that will help find a resolution. 

    Also, here are some other troubleshooting steps to try:

    • Repair the EA App
    • Reinstall EA Anti-Cheat
    • Check for any Windows updates
    • Update your video card drivers
    • Launch Apex Legends as an administrator

    It would also be good to get screenshots of the error message being received along with the exact steps to make it happen.

    Thank you!

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        7 months ago

        @SpaceshipCaptain 

        Thank you. Did you try the suggestions I made in my previous response?

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