New Update crashes without launching (not a directx12 option issue)

Hello, everyone. Can you please gather a DXDiag report and include it in a response? We're currently investigating this and that will help find a resolution. 

Also, here are some other troubleshooting steps to try:

• Repair the EA App
• Reinstall EA Anti-Cheat
• Check for any Windows updates
• Update your video card drivers
• Launch Apex Legends as an administrator

It would also be good to get screenshots of the error message being received along with the exact steps to make it happen.

Thank you!

Here is my dxDiag report

@SpaceshipCaptain 

Thank you. Did you try the suggestions I made in my previous response?

I also have a GTX 660, it seems this problem only occurs on older video cards, people on Steam also came to this conclusion: https://steamcommunity.com/app/1172470/discussions/0/592885886403817287/?tscn=1736584540

Yes I did all those suggestions and more but nothing worked for me.

@SpaceshipCaptain 

It sounds like this is an issue with older video cards as mentioned in the response above yours. I'll pass on this information to the team investigating this.

Hey everyone,

Thanks for the posts and information! We've passed this along to be checked into, but in the meantime rolling back to a previous driver may help resolve the issue.

We have a few workarounds listed on our Trello page for this as well, please feel free to keep an eye out below for further updates.

[DX12] DXGI_ERROR_DEVICE_REMOVED crashes when Nvidia GPUs are used with certain CPUs on Apex Tracker | Trello

@EA_Mako Are you sure that is the same problem that we are having? None of us got an error code and it still doesn't launch in DX11 but the [DX12] seems to indicate this is a dx12 bug? I have an i5-3570k and it's not one of those listed.

I tried:

- Using nvidia control panel debug mode: nope

- I went into bios and disabled all overclocking but that didn't work

- That suggested driver is for newer GPUs and I think windows 11 (which I don't have) 

 - for the sake of it I tried rolling back to a driver in June but that didn't work.

So none of the workarounds worked for me.

This could be the same bug/problem, I don't know but I wanted to make sure because it would suck to have that one fixed but still be in limbo over here. Thanks for working on it!

EDIT: Also that card on trello says: "RSPN_Thieamy added this card to Game Status Dec 18, 2024" which is way before we all started crashing on January 7th with the update. So I am confused how it can be the same bug?

Should the DX12 version of Apex work on the GTX 660 at all? The DX12 feature level there is only 11_0.

Hi @SpaceshipCaptain,

The team looking into this had identified this issue as related, and had some success with those workarounds in the meantime.

Thanks for giving those a try, we'll pass along that those haven't done the trick in your case.

For clarity, this is still under investigation.

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@CianeZt wrote:

Should the DX12 version of Apex work on the GTX 660 at all? The DX12 feature level there is only 11_0.

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This is definitely an element of the situation we're aware of and looking into specifically.