Community ManagerIt sounds like this is an issue with older video cards as mentioned in the response above yours. I'll pass on this information to the team investigating this.
Community ManagerHey everyone,
Thanks for the posts and information! We've passed this along to be checked into, but in the meantime rolling back to a previous driver may help resolve the issue.
We have a few workarounds listed on our Trello page for this as well, please feel free to keep an eye out below for further updates.
@EA_Mako Are you sure that is the same problem that we are having? None of us got an error code and it still doesn't launch in DX11 but the [DX12] seems to indicate this is a dx12 bug? I have an i5-3570k and it's not one of those listed.
I tried:
- Using nvidia control panel debug mode: nope
- I went into bios and disabled all overclocking but that didn't work
- That suggested driver is for newer GPUs and I think windows 11 (which I don't have)
- for the sake of it I tried rolling back to a driver in June but that didn't work.
So none of the workarounds worked for me.
This could be the same bug/problem, I don't know but I wanted to make sure because it would suck to have that one fixed but still be in limbo over here. Thanks for working on it!
EDIT: Also that card on trello says: "RSPN_Thieamy added this card to Game Status Dec 18, 2024" which is way before we all started crashing on January 7th with the update. So I am confused how it can be the same bug?
Should the DX12 version of Apex work on the GTX 660 at all? The DX12 feature level there is only 11_0.
Community ManagerHi @SpaceshipCaptain,
The team looking into this had identified this issue as related, and had some success with those workarounds in the meantime.
Thanks for giving those a try, we'll pass along that those haven't done the trick in your case.
For clarity, this is still under investigation.
@CianeZt wrote:
Should the DX12 version of Apex work on the GTX 660 at all? The DX12 feature level there is only 11_0.
This is definitely an element of the situation we're aware of and looking into specifically.
Hi @EA_Mako. Has there been any update on this? My friend also has a GTX 660 and the exact same issue. Splash screen and then the steam button goes back to "Play" No errors on either dx11 or dx12. Neither work. The game just closes.
I see the issue is under investigation but is there any update as to what is going on?
I’m getting EasyAntiCheat cannot bypass IO kernel error every two hours of playtime, on the dot. I’m only crashing to desktop(steam page, origin page) no BSOD,no pc restarts, etc. I’ve gone through an entire list of troubleshooting steps for weeks. I’m not OC gpu nor CPU, I turned off all overlays, etc.
The latest update has not fixed the crashing for me, it will warn me to not launch in dx12 and to use dx11 but even with dx11 it still crashes in the same way it was a month ago. Should I just assume this isn't ever going to get fixed at this point? Considering it's been a over a month.
