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proph3sy's avatar
proph3sy
3 years ago
Solved

News button / What's New not displaying

The news button in bottom right (shaped like a globe or world) does nothing when pressed (I am on PC using windows 11).  Also the section before the main menu that splashes with new information or announcements no longer shows up.  It's been this way for a few months.  I have an alternate apex legends account also on pc that does not have this issue at all.  

All of my privacy settings are the same in the EA account section (no restricted privacy).  Any ideas?

imgur link to screenshot in case: https://imgur.com/a/D3mot26 

edit: one consequence of this is being unable to redeem twitch drops 

  • proph3sy's avatar
    proph3sy
    3 years ago

    Hi, I checked my regional settings for my EA Account, and my Country/Region was set to Estados Unidos for some reason, so I changed it to United States (where I am), and left the language untouched (english).  I confirmed my pc was set to English under windows settings and it was.  I then deleted the assets folder as you said.  I logged in and voila, the "News" button now works, and the promotional splash screen information also showed up. 

    Can't believe it worked. Not sure which change or combination thereof did it.  Thank you so much :D

3 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @proph3sy Hi, can I check your region, and if your PC's language is set to anything other than English?

    Also some troubleshooting might help with this, can you close the game, then go c:/users/yourusername/Saved Games\Respawn\Apex. Here you'll find 3 folders, you can delete the "assets" one, then start the game again and see if it has any impact.
  • proph3sy's avatar
    proph3sy
    3 years ago

    Hi, I checked my regional settings for my EA Account, and my Country/Region was set to Estados Unidos for some reason, so I changed it to United States (where I am), and left the language untouched (english).  I confirmed my pc was set to English under windows settings and it was.  I then deleted the assets folder as you said.  I logged in and voila, the "News" button now works, and the promotional splash screen information also showed up. 

    Can't believe it worked. Not sure which change or combination thereof did it.  Thank you so much :D

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