Forum Discussion

oshkor20's avatar
oshkor20
2 years ago

No Cross Progression after getting Prompt

after the update that came out a few hours ago i got the prompt that cross progression is available (this is on ps4), i pressed continue, it said please wait for a few minutes, then disappeared and n...
cross-progression
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey Everyone, 

If you have recently received a message about cross-progression happening for your account but did not see any changes after. 

Please fully shut down and relaunch Apex Legends to confirm if you see your progress update. 

If you only play on one platform and received the message but didn't notice a change, try logging in on another platform tied to the EA account to see if your progress moved over. 

For more Cross Progression details, please see our FAQ:

If you continue not seeing Cross Progression, after getting the message your accounts have merged please let us know the following:

Spoiler

Platforms (ones tied to the EA account, you logged into):

EA ID (PSN ID, Gamertag):

Did you get the message your accounts were merging?

Have you restarted your game? 

Did you unlink or link any accounts before getting the Cross Progression message? (if so please see our post)

Are you getting an error message?

Is anything else happening? 

Thanks!

otsuski2's avatar
otsuski2
2 years ago

PLEASE i need help i got the cross-progression but only my PC cross-processed my console account got completely removed I had so much on that account and none of it transferred my console account was higher level and it got replaced by my lower level PC account

  • yabsley741's avatar
    yabsley741
    2 years ago
    Spoiler
    Similar issues. I played both Xbox and ps4 played every season but only have stuff from season 0,1 and 8 onwards now. Only thing I miss is the octain blue skin and the flatline skin. 
  • yabsley741's avatar
    yabsley741
    2 years ago
    • I think this is going to cause a lot of problems. Cross progression was never going to be easy for the devs. We should give them time, but at the same time it would be nice to have stuff we have paid for and should at least be given the nod that they’re aware and working on it. Which I’m sure they are. We can still play, I just love the game so much I like my old stuff and was looking forward to getting it all. I feel like I have been cross progressed with someone else’s account. 
  • XxJMBxX's avatar
    XxJMBxX
    2 years ago

    It ended up taking my pc account which barley has anything and completely removed my main Playstation account with all the levels and purchases I had since the game had came out

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