Forum Discussion

oshkor20's avatar
oshkor20
2 years ago

No Cross Progression after getting Prompt

after the update that came out a few hours ago i got the prompt that cross progression is available (this is on ps4), i pressed continue, it said please wait for a few minutes, then disappeared and n...
cross-progression
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey Everyone, 

If you have recently received a message about cross-progression happening for your account but did not see any changes after. 

Please fully shut down and relaunch Apex Legends to confirm if you see your progress update. 

If you only play on one platform and received the message but didn't notice a change, try logging in on another platform tied to the EA account to see if your progress moved over. 

For more Cross Progression details, please see our FAQ:

If you continue not seeing Cross Progression, after getting the message your accounts have merged please let us know the following:

Spoiler

Platforms (ones tied to the EA account, you logged into):

EA ID (PSN ID, Gamertag):

Did you get the message your accounts were merging?

Have you restarted your game? 

Did you unlink or link any accounts before getting the Cross Progression message? (if so please see our post)

Are you getting an error message?

Is anything else happening? 

Thanks!

TODxSNIPER's avatar
TODxSNIPER
2 years ago

I received the cross progression prompt, however none of the data regarding the merger loaded and then the prompt went away after saying this will take a moment. 

I restarted my Apex on PC using the steam client. However none of my Xbox items have transferred over I previously played on Xbox over a year ago. 

I have not logged into Xbox to see if my PC items transferred to the Xbox. I no longer have an Xbox I game on PC primarily now. 

What would you recommend? Thank you for the help. 

  • its_kyas's avatar
    its_kyas
    2 years ago

    Same thing happened to me, I got the notification waited, and nothing about a merger. I didn't get the cross progression tried restarting and everything. 

    Platforms (ones tied to the EA account, you logged into): PC

    EA ID (PSN ID, Gamertag): 

    Did you get the message your accounts were merging? no

    Have you restarted your game? yes

    Did you unlink or link any accounts before getting the Cross Progression message? (if so please see our post) no

    Are you getting an error message? no

    Is anything else happening?  just no cross progression, but had the notification that it was here, pressed continue, waited and was just sent to the lobby, there was no message about merge. 

    • TODxSNIPER's avatar
      TODxSNIPER
      2 years ago

      Same exact situation

  • TODxSNIPER's avatar
    TODxSNIPER
    2 years ago

    Did anyone else have heirloom shards they were just sitting on? I noticed after asking a few friends those without heirloom shards they were sitting on got cross progression and it worked fine. 

    However I asked friends with shards they were sitting on like me and they said it failed. 

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