Forum Discussion

3 years ago

No Cross Progression after getting Prompt

after the update that came out a few hours ago i got the prompt that cross progression is available (this is on ps4), i pressed continue, it said please wait for a few minutes, then disappeared and n...

cross-progression

EA_Illium

EA Staff (Retired)

3 years ago

Hey Everyone,

If you have recently received a message about cross-progression happening for your account but did not see any changes after.

Please fully shut down and relaunch Apex Legends to confirm if you see your progress update.

If you only play on one platform and received the message but didn't notice a change, try logging in on another platform tied to the EA account to see if your progress moved over.

For more Cross Progression details, please see our FAQ:

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Issues after Cross Progression is activated on your account? Check here first!

If you continue not seeing Cross Progression, after getting the message your accounts have merged please let us know the following:

Spoiler

Platforms (ones tied to the EA account, you logged into):

EA ID (PSN ID, Gamertag):

Did you get the message your accounts were merging?

Have you restarted your game?

Did you unlink or link any accounts before getting the Cross Progression message? (if so please see our post)

Are you getting an error message?

Is anything else happening?

Platforms (ones tied to the EA account, you logged into): EA ID (PSN ID, Gamertag): Did you get the message your accounts were merging? Have you restarted your game? Did you unlink or link any accounts before getting the Cross Progression message? (if so please see our post) Are you getting an error message? Is anything else happening?

Thanks!

nojithan

2 years ago

Hey @EA_Illium

I did not get cross progression on my account. A couple years ago, I had unlinked my PSN from my EA account because it was getting my Twitch drops and my Steam was not. Unfortunately I had cancer treatments throughout the fall so I was not aware of the upcoming changes.

I have over 2000 hours on my PSN and for years waited and hoped for cross progression but when I got out of the hospital I find out that I missed the boat.

Are people like me ever going to have the chance to unite their accounts? I'm a big fan of Apex but I must admit this really took the wind out of my sails. Any response would be appreciated, I haven't had any luck with Answers HQ up to this point.