Not receiving Legend Tokens when leveling up (Currently Level 108)
Hello EA Support Team and Community,
I am using a translation tool to write this, so I apologize if my English sounds a bit unnatural
I am experiencing a bug in Apex Legends where I am no longer receiving Legend Tokens upon leveling up, and I would like to request assistance to resolve this.
■ Issue Description
My Legend Tokens have been completely stuck at 5,100. I first noticed this issue around Account Level 50, so I am not exactly sure at which level they actually stopped increasing.
I have continued playing and am currently Level 108, but my balance is still exactly 5,100 and has not increased at all despite leveling up multiple times.
I have attached screenshots of my account taken at Level 58 and at my current Level 108 for your reference.
■ Account Details
Platform: [PC (Steam)]
EA ID / Gamertag: [UtyeBaxter]
Current Account Level: 108
Current Legend Tokens: 5,100
■ Request
I kindly ask for the following actions regarding my account:
Grant Missing Tokens: Please check my account and credit me with all the missing Legend Tokens that I should have earned by my current level (108).
Fix the Bug: Please fix my account data so that I can properly earn Legend Tokens for future level-ups.
This issue is preventing me from unlocking new Legends, which is really impacting my gameplay experience. I would greatly appreciate it if you could investigate my account and resolve this issue as soon as possible.
Thank you for your time and support.