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utye_twitch's avatar
utye_twitch
Rising Newcomer
1 month ago

Not receiving Legend Tokens when leveling up (Currently Level 108)

Hello EA Support Team and Community,

I am using a translation tool to write this, so I apologize if my English sounds a bit unnatural

I am experiencing a bug in Apex Legends where I am no longer receiving Legend Tokens upon leveling up, and I would like to request assistance to resolve this.

■ Issue Description

My Legend Tokens have been completely stuck at 5,100. I first noticed this issue around Account Level 50, so I am not exactly sure at which level they actually stopped increasing.

I have continued playing and am currently Level 108, but my balance is still exactly 5,100 and has not increased at all despite leveling up multiple times.

I have attached screenshots of my account taken at Level 58 and at my current Level 108 for your reference.

■ Account Details

Platform: [PC (Steam)]

EA ID / Gamertag: [UtyeBaxter]

Current Account Level: 108

Current Legend Tokens: 5,100

■ Request

I kindly ask for the following actions regarding my account:

Grant Missing Tokens: Please check my account and credit me with all the missing Legend Tokens that I should have earned by my current level (108).

Fix the Bug: Please fix my account data so that I can properly earn Legend Tokens for future level-ups.

This issue is preventing me from unlocking new Legends, which is really impacting my gameplay experience. I would greatly appreciate it if you could investigate my account and resolve this issue as soon as possible.

Thank you for your time and support.

1 Reply

  • utye_twitch's avatar
    utye_twitch
    Rising Newcomer
    1 month ago

    Hello again, I am bumping this thread because I still haven't received any response. I initially contacted EA Live Chat Support regarding this issue. After their troubleshooting steps didn't work, the agent explicitly instructed me to post the issue directly here so a Community Manager could investigate.

    My EA Help Case Number: 252590852

    Could a Community Manager please look into this case? I just want to receive the Legend Tokens I rightfully earned from leveling up.

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