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Penyo_lnum's avatar
Penyo_lnum
7 years ago
Solved

Not receiving the Prime Loot from Twitch.

Hey, Ya'll. (playstation 4) 

I've not yet received my prime loot of Wattson, L-Star, and Bangalore skins for three days on my account.

Did the following steps with my twitch prime account and have been unlinked three times and yet it is now showing after logging back in on apex.

It has been three days of this issue, would anyone would try to help?

Twitch support had told me on twitter to contact respawn entertainment of this problem I have for a few days and then made a case about it where I had to live chat with an advisor, but it seems they could not solve the issue and was told this time to contact twitch instead..

- Ymi_r

  • Axewtf's avatar
    Axewtf
    4 years ago

    I found a solution to this s*** show they call linking your EA account.The issue lies within the link account through apex loot, atleast it did for me. so here is what you should try

    UNLINK your account at https://www.twitch.tv/settings/connections

    just click disconnect.

    go to https://myaccount.ea.com/cp-ui/connectaccounts/index

    If u have a connection there, unlink it... i didnt have one so skip this step if it doesnt show up anyway

    go to a TWITCH PRIME loot page, could be MADDEN or FIFA... click the claim now and it'll ask you to link your EA to your AMAZON account.

    Follow the Instructions and link the Accounts.Check your EA Account and refresh it in the https://myaccount.ea.com/cp-ui/connectaccounts/index Page and see if it shows your connection to Amazon. If it does start Apex and get all the loot u havent gotten over the past months that you already claimed ( atleast i got all of the ones )

    Sad facts, i was getting the loadscreen drops from Apex streams but never the skins that were in the Prime Loot page. So the issue is clearly on APEX twitch primes end and not ours as it worked perfectly fine with madden / fifa

47 Replies

  • ImSwartzy's avatar
    ImSwartzy
    Seasoned Adventurer
    7 years ago

    @Penyo_lnumAre the correct accounts linked? 

    If you’ve claimed the offer but don’t see it in game, make sure that the Twitch account you used to claim the offer is linked to the same EA account you use to play Apex Legends. Visit https://twitch.tv/settings/connections and log into the Twitch account that's linked to the wrong EA account. Then, scroll down to the "Other Connections" section, and click the "Disconnect" button that's next to "Electronic Arts". Next, come back to this page, click the "Link accounts to use loot" button, and complete the linking process with the correct EA account. Finally, restart the game client.

  • PhazurR's avatar
    PhazurR
    7 years ago

    @Penyo_lnum 

    It's possible that the skins dont show as 'new'. So theres not going to be any notificafion. Have you tried looking at the list of skins for Wattson to see if the skin is there when you search for it manually?

  • Penyo_lnum's avatar
    Penyo_lnum
    7 years ago
    @RaziiuM-XEGU I rechecked right now and yet, no wattson, bangalore, and l star twitch prime skins.
  • Reyna9389's avatar
    Reyna9389
    6 years ago

    I am not getting all of my claimed stuff either. This seriously needs to be resolved.

  • stormy0c's avatar
    stormy0c
    6 years ago

    This is happening to me as well. I am trying ti find the new loba Game Master skin and I can’t find it. It says it’s claimed and I’ve checked the skins list and it’s nowhere to be found. I’ve unlinked everything and relinked EA to my twitch account and still nothing. Even after I’ve restarted my console and Apex.

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