Forum Discussion

5 years ago

Solved

Not receiving verification email

One day I went to play apex legends and it says it was sending me a verification email. But the email never came. I have tried switching email. And to no avail.

EA_Aljo
5 years ago
Hi there, @dmothian.

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

7 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @dmothian.

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
SirReloadwz
3 years ago
@dmothian I didn't receive a verification message in my email either.
EA_Aljo
Community Manager
3 years ago
@SirReloadwz

Please see my previous response for help with this. Thanks!
SirReloadwz
3 years ago
@EA_Aljo I have done as you suggested. No one replied to my messages.
EA_Aljo
Community Manager
3 years ago
@SirReloadwz

I see you've been working with an advisor and they are currently waiting for you to respond.
SirReloadwz
3 years ago
@EA_Aljo I already told them I can't remember my subscription and I tried to find a way to recover my id but they refused to help me.
EA_Aljo
Community Manager
3 years ago
@SirReloadwz

It looks like an advisor got your issue resolved. If there's anything else you need help with, please let us know. Good luck and have fun 🙂