Online friends and club members not showing

Hi @samec3709, 

Which platform are you playing on? 

PS5

PS4 isn't showing either unless same console 

None of these seemed to work. It's cross platform friends haven't been showing for a couple seasons now. The only way I can see my PS4 friends in the lobby or if they're in my club is if I switch to the PS4 version. 

@samec3709 

Thank you for giving it a shot!

Do remember if you ever unlinked any platform accounts from your EA Account? 

I have not. 

@samec3709 

Got it, thanks! 

Just to confirm, do you currently have cross-play enabled in your account privacy options? 

Yes

@samec3709 

Gotcha, thank you!

Could we try setting a different DNS on your PS4 to see if that helps? I've seen some cases where that can make a difference with similar issues. 

You can change the DNS on your PS4 using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. Select Custom 
5. Choose Automatic under IP Address Settings 
6. Choose Do Not Specify under DHCP Host Name 
7. Select Manual under DNS Settings 
8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I’ve also seen some people mention that using the public Cloudflare DNS has helped (Primary DNS: 1.1.1.1).  
9. Select Next 
10. Choose Automatic under MTU Settings 
11. Select Do Not Use under Proxy Server 
12. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Let me know if you're still having the same issues afterward. Thanks again.