Forum Discussion

5 years ago

Origins account hacked and Apex ban

I have been trying to reach out to ea over every form of media and have gotten zero help. My account got hacked and they banned my apex account. I recovered the account but need support for my apex a...

EA_Kent

Community Manager

5 years ago

Hi @doomy6000.

According to the article on bans or suspensions over at the EA Help website, the TOS team will try to get back to you within 5 business days after you reach out to them, but that's not always possible. The length of an investigation can vary on a case by case basis.

If you've already reached out to the TOS team that's all you need to do for now. They will follow up with you via email as soon as they can, so keep an eye out for a response at your email.

/Kent

doomy6000

5 years ago

@EA_Kent Like I have said EA doesn't even follow their own policies, because they either don't know them, have them, or there are multiple policies that go against each other. Honestly EA has the worst customer service of any company I have ever needed support from. It is just sad and disappointing. Whats the worst part is that EA knows this and hasn't made the effort to improve.