Forum Discussion

4 years ago

Solved

Out of Sync Error - Abandon Penalty

I got an out of sync error notification that kicked me from the game, gave me a leaver penalty and wouldn't let me rejoin. Is there a solution to this and why wouldn't it let me rejoin? I don't under...

EA_Kent
4 years ago
Hey @AE8RB,

Could we try out some troubleshooting to see if we can help prevent another situation like this from happening again?

A good place to start out would be with the basic and advanced connectivity steps from the EA Help website. If you're still running into any disconnections after that please let me know. Thanks!

EA_Kent

Community Manager

4 years ago

Hi @corypatter788,

I'm afraid we can't really help with the lost RP, but I'd be happy to try out some troubleshooting to see if we can help stop these disconnections from happening.

Can you let me know which platform you're playing on?

corypatter788

4 years ago

Yeah absolutely I play on ps4, and I definitely understand the whole rp thing. I'm reasonable, I would just love a resolution to this problem as to not keep losing my rp. Thank you for responding I'm looking forward to working with you to eliminate this problem.

EA_Kent
Community Manager
4 years ago
@corypatter788

Got it, thanks!

When you have the chance can you try running through the basic and advanced connection troubleshooting steps from the EA Help website? If you're still seeing any disconnections or other issues after that please let me know.

Thanks again.
- ChrysIsChrisis
  4 years ago
  Got the same problem and just saying get a better internet connection wont fix it. It shouldnt even be there in the first place.
  Why on earth do you get instant penalty for Out of sync.
  
  Why is there not something like a 1 Minute window where you can join back in no matter what. This would help your teammates as well as you - win win.
  Way better than just kicking you from the round, giving you minu points, a 10 Minute penalty, the will to smash your screen and leaving your teammates as a duo.
  - Could as well restrict this to like a certain time period of the match or when there's still a certain amount of squads/players left so it doesnt get abused in the endgame but please do something about it. It's just dumb that you can join back in on normal rounds in no time but when it counts you get hit in the face for not having good internet for a second.
  
  Hope this gets read..