Are you using Ethernet or WiFi?
If you're using WiFi, then it's recommended to use Ethernet.
It's also possible that your ISP is having some issues, try contacting and check up with them whether or not everything is okay.
lol, did u read my message ? i said: " i have best optical internet in slovakia "
this is problem on EA side. not on my. they did update new season 14 and after this i have packet loss every second game or third game. on all serrvers frankfurt 1,2, belgium 1,2 , amsterdam everywhere. this problem appeared after the update . coincidence? ofc not. I don't need to do anything. they must fix it. lol. not me. more people after update they have same problems.
https://imgur.com/x9npake
DICE TeamWe are not tracking any network issues on our side when it comes to player in Slovakia . @BananqtZ
Speed don't mean better internet or more stable just mean you have the ability to download fast. If everything is working at home and you don't want to troubleshoot the issue I recommend speaking to your ISP.
For most of the network issues, that we are seeing it's network hubs that you are getting routed to are having issues.
Inside the red box are potential server hubs that keep sending your data to the end destination and in this case our server. If one of those servers hubs has an issue with being overworked or cant handle the data it will reflect on your connection to us and in-game (bad ping, loss of connections, data loss and so on). This is outside of our domain and control as we don't control how your data get sent to us only that our system accepts it. This is why you will see me send players to their ISP to see if they can help out identify where or what network hub that are having issues.
My great paint skills.
/Atic
all my slovakia friends they have same problem like me. so we all should contact our ISP ? :-) we each have a different internet provider. it happens after the update. this is no coincidence. before update everything is fine, after update i should contact my ISP ? :D i have stable internet. best in slovakia (ORANGE provider) . all other games i play work normally. only in apex is packet loss. problem is not on my side...what should I do ? should I call my internet provider and tell him that I have packet loss only in the game apex legends? (after update) and let them fix it? :D:D ah............ this is sick...
I have packet loss issues with you guys too and I am a net tech for the dod. Juniper, cisco and brocade certified. Yalls server farm or switch stacks one is absolute garbage. Always has been.
@EA_Atic im in southern california and i play regularly with my friends in Arizona and Washington. we've been experience major lag recently with 2-4 red icons on the corner of the screen
ALL AT THE SAME TIME
how can our ISP be responsible when we're in differents? how can it be the routers and servers in between us and EA when we are all in different parts of the country but we get lag and packet loss at the exact same time?
Constant packet loss. Every. Single. *. MATCH. Every server. Never goes away. 5 to 25% packet loss. And no. No its not the internet provider. No it's not the connection at 1 gig speed. No it's not wifi as it does the same * on hardwire. And yes, faster speed does mean better connection. Why? You get more bandwidth to deal with network congestion and multiple users on the same home network. And to be frank. Your servers that have no issues * me out of my first 3k badge. I even submitted a ticket, providing screenshot, etc. And ZERO response feedback from you guys. Like it's a * joke. Fix your goddamn * game. For the love god. It's not THAT * hard. You have the money. Use it.
Community Manager
