Forum Discussion

Newcomer

1 year ago

Solved

Playstation and PC Cross Progression

Hello, looking for some help on linking my playstation and pc account, ive always had them linked together on the EA page and i can see my PSN name on the EA website which is linked, however i have ...

cross-progression

EA_Mako
1 year ago
Hey @qEpsilon,

Just to clarify, Cross Progression allows you to access content on your EA account with linked platforms, but won't allow progress or content to be transferred from other EA accounts. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc.

For this EA account, the first time it launched Apex on any PlayStation platform was earlier this year. If your PSN account with your main progress was years old, that must have been linked to a different EA account. That's where your progress would likely be kept as well depending on when it was unlinked from that account.

In this situation the only way to try restoring access to any missing progress would be to re-link the original accounts. If you run into trouble with that process our support team should be able to take a look.

If you're still having any trouble getting in touch, please try to create a new case here and select Game Support > EA Account > I want to update my EA Account information. That should let you get in touch with the support team if you haven't already, thanks!

EA_Mako

Community Manager

1 year ago

Hey @qEpsilon,

Just to clarify, Cross Progression allows you to access content on your EA account with linked platforms, but won't allow progress or content to be transferred from other EA accounts. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc.

For this EA account, the first time it launched Apex on any PlayStation platform was earlier this year. If your PSN account with your main progress was years old, that must have been linked to a different EA account. That's where your progress would likely be kept as well depending on when it was unlinked from that account.

In this situation the only way to try restoring access to any missing progress would be to re-link the original accounts. If you run into trouble with that process our support team should be able to take a look.

If you're still having any trouble getting in touch, please try to create a new case here and select Game Support > EA Account > I want to update my EA Account information. That should let you get in touch with the support team if you haven't already, thanks!