plea for Understanding and Fairness

Question

I need a solution to convince customer support that I will not repeat the misconduct or mistake I made. I promise to abide by the rules and regulations moving forward. I feel completely helpless in every sense of the word and have no idea what to do. All the company's platforms (FAQ site, social media, EA Help) state that only customer support can reduce or lift the ban. Unfortunately, I receive the same response every time, indicating that the decision is final.

Am I really the worst person in the world? Does writing one bad word truly make me a bad person? Is there anyone in this world who has never said something wrong in a moment of anger? Once again, I am not justifying what I did, and I admit that it was wrong. However, we are human, and we make mistakes. A permanent ban feels completely unjust.

It has been approximately 40 days, and I am still stuck, unable to convince customer support. Is there anyone within the company who can reach out to customer support to help me and understand my situation? Please, I am desperate.

midnight9746 · Answer

@K9X_Anas&nbsp;Sadly, if the EA TOS Team says&nbsp;the decision is final, there's nothing else that can be done.

midnight9746 · Answer

@K9X_Anas I understand. Just unfortunately ban-related issues cannot be handled on the forums. The EA TOS Team are the only ones who handle these types of issues.

midnight9746 · Answer

"Has there ever been a case where a ban was lifted in similar situations?"- All cases relating to a ban can only by handled by the EA TOS Team. As such, no one else outside of the EA TOS Team would be able to handle a ban appeal case."Can you tell me how I can convince technical support or the team responsible for the ban to at least reduce the penalty?"- The EA Technical Support Team is unable to assist with any ban-related case as ban-related cases are handled by the EA TOS Team. As for helping to convince the EA TOS Team, I sadly cannot help with that.All you can do is to provide as much evidence as possible to support your case, but do understand that if the EA TOS Team says the ban won't be overturned, it sadly won't be. This is also something I sadly cannot help with."Is there a template that can help clarify my seriousness, remorse, and commitment to never repeat this behavior while adhering to all rules?"- There's no template for this sort of thing, (and personally, I wouldn't use a template).Having a template could lessen your chances as the EA TOS Team may see it as a copy and paste. In your case, the best you could do is to use your own words, and to remain&nbsp;patient and respectful towards the EA TOS Team."Honestly, for the first time in my life, I feel completely helpless when it comes to a ban and reaching out for a solution to the problem."- Being banned can be very&nbsp;nerve-wracking, (especially when the ban was for something small or minor), so I can understand feeling helpless.In cases of saying "something bad", I feel like being muted by the game would be a lot better, (and fitting punishment), than to fully ban the player from being able to play the game.Note: The Community Managers are also unable to assist with this type of issue, as they are not part of the EA TOS Team.

k9x_anas · Answer

@Midnight9746 As previously mentioned, I acknowledge that you cannot assist in lifting the ban, that you are volunteers, and that the ToS team is solely responsible for such actions. However, I truly feel helpless in every sense of the word in convincing the support team to lift or even reduce the penalty of the permanent ban. What added to my frustration is that I read on Q&A websites and social media about players who were banned for the same reason, and their bans have lasted for over four months. This indicates a complete lack of concern, with the same repetitive response from the support team.

Are we truly dealing with perfect beings who never make mistakes in their lives, or are we such vile individuals that we don't deserve any care or empathy? Honestly, thank you as an assistant on this platform. I believe I have lost my account because I am the worst person on this planet, simply for violating one of the game's rules—rules that 90% of the players don't abide by. As proof of my statement, go and watch all the tournaments (ALGS, BLGS) that they organize. When you apply the standards to everyone equally, then I will neither complain nor ask anything from those responsible for the game. Thank you truly for all the possible help.

ea_mako · Answer

Hey&nbsp;@K9X_Anas,

As we've covered multiple times in previous threads, this is not something that can be changed here on the forums as our ToS team has already completed multiple investigations.

This will not be changed and is not something that we can assist with via the forums, so I'll be locking the thread here.&nbsp;

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plea for Understanding and Fairness

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