Primary account may be lost due to Cross Progression
Hello, I've been playing Apex Legends for years on my PSN account and put a lot of time and money into it, (3 Heirlooms, multiple legendary skins, kills, etc) so when cross-progression was announced for PC I was excited because I have been a PC gamer for along time and was excited to finally play with all my cosmetics, once I linked accounts on to my PC my PSN account progress was nowhere to be found on my PC and instead it put my lower level account I had on my PC. And even worse when I booted up Apex on my PSN, it put my low-level account from my PC onto there which is supposed to be my high-level apex account and not my low-level one. Because of this, I am afraid that I'm about to lose 3 of my heirlooms and all my skins and cosmetics i rightfully earned and paid for. I never unlinked accounts or anything you are not supposed to do, and followed instructions perfectly as you're supposed to. So I contacted EA support for two days straight and finally got in contact with an Agent live and was told to report this bug here. I'm hoping the game team restores my progress as there are multiple charges and apex packs I have bought and earned through my hours of gameplay on my PSN for years. All I wanted to do was play on that account on my PC and I followed all the instructions accordingly. Please help me
Hey @iamthekloud,
It looks like your PSN progress is still on the EA account where that was initially earned.
Progress is stored at the EA account level, not individual platforms.
In this case it does look like your PSN account was unlinked from the EA account where that progress was first unlocked and has instead been linked to the account with your PC progress, which is why that's all you're seeing at this point.
This particular EA account has only launched Apex on a PlayStation system for the first time a couple days ago, so if you played in the past that appears to have been on a different EA account.
You'll need to re-link your PSN account to the original EA account to try restoring that progress.
Please take a look at the links below and feel free to contact support directly if you're running into trouble with the re-linking process.
A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)
Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)
