Forum Discussion

2 years ago

Solved

Primary account may be lost due to Cross Progression

Hello, I've been playing Apex Legends for years on my PSN account and put a lot of time and money into it, (3 Heirlooms, multiple legendary skins, kills, etc) so when cross-progression was announced ...

cross-progression

EA_Mako
2 years ago
Hey @iamthekloud,

It looks like your PSN progress is still on the EA account where that was initially earned.

Progress is stored at the EA account level, not individual platforms.

In this case it does look like your PSN account was unlinked from the EA account where that progress was first unlocked and has instead been linked to the account with your PC progress, which is why that's all you're seeing at this point.

This particular EA account has only launched Apex on a PlayStation system for the first time a couple days ago, so if you played in the past that appears to have been on a different EA account.

You'll need to re-link your PSN account to the original EA account to try restoring that progress.

Please take a look at the links below and feel free to contact support directly if you're running into trouble with the re-linking process.

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

EA_Mako

Community Manager

2 years ago

Hey @iamthekloud,

It looks like your PSN progress is still on the EA account where that was initially earned.

Progress is stored at the EA account level, not individual platforms.

In this case it does look like your PSN account was unlinked from the EA account where that progress was first unlocked and has instead been linked to the account with your PC progress, which is why that's all you're seeing at this point.

This particular EA account has only launched Apex on a PlayStation system for the first time a couple days ago, so if you played in the past that appears to have been on a different EA account.

You'll need to re-link your PSN account to the original EA account to try restoring that progress.

Please take a look at the links below and feel free to contact support directly if you're running into trouble with the re-linking process.

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

iamthekloud

2 years ago

OK i can understand this, i will try linking to another account because i know the progress is somewhere, just a question in order to play on PS apex like i have in the past i mustve been forced to connect an EA account correct?

thank you by the way

EA_Mako
Community Manager
2 years ago
@iamthekloud

In order to play Apex on any platform, you would have first needed to link to an EA account, correct. That would prompt you to log into an EA account the first time you launch any EA title on another platform.

I'm not sure which other account you had tried linking to, though that information is not something we'd be able to discuss details about on the forums since these are public boards visible to anyone.

At this point it would be best to try reaching out to support directly to see if they can help locate any other potential accounts based on any information you may recall.