Forum Discussion

SDarkVoidS's avatar
SDarkVoidS
5 years ago
Solved

Prime Gaming caused progress to be lost

Hello, I’m currently frustrated with EA. I linked my prime to get the cosmetics and everything. Then, when I loaded in, it gave me everything. But, I noticed that my account had been wiped. I didn’t have any of my champions and all of my apex coins were gone. Everything was gone and I contacted support, they couldn’t help me! I really need some help and I want my game progress back. 

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @SDarkVoidS 

    I think it would be best to reach out to the EA Help team so they can take a look. They should be able to see if the account was unlinked. 

    For more info on how to reach them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

    /Kent

7 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @SDarkVoidS, 

    That should only happen if you unlink your platform account from your EA Account. Did you unlink your account before you connected it with Twitch? 

    /Kent

  • SDarkVoidS's avatar
    SDarkVoidS
    5 years ago

    I don’t recall doing that. If that were to happen, how can I check that or how can I get my progress back? 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SDarkVoidS 

    I think it would be best to reach out to the EA Help team so they can take a look. They should be able to see if the account was unlinked. 

    For more info on how to reach them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @ShyShadowFang2, 

    If you haven't already, please reach out to the EA Help team so they can take a look at your account. If you need more info on how to reach them check out the links in my previous post in this thread. 

    /Kent

  • SDarkVoidS's avatar
    SDarkVoidS
    5 years ago

     Already have and they said they couldn’t do anything about it.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SDarkVoidS 

    I'm sorry, but it sounds like you may have been sent here by mistake. We can't assist with missing content here on Answers HQ. I can only recommend following up with the EA Help team to see if they can see what might have happened with the account. 

    /Kent

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