Forum Discussion

SDarkVoidS's avatar
SDarkVoidS
5 years ago
Solved

Prime Gaming caused progress to be lost

Hello, I’m currently frustrated with EA. I linked my prime to get the cosmetics and everything. Then, when I loaded in, it gave me everything. But, I noticed that my account had been wiped. I didn’t ...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @SDarkVoidS 

    I think it would be best to reach out to the EA Help team so they can take a look. They should be able to see if the account was unlinked. 

    For more info on how to reach them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @SDarkVoidS, 

That should only happen if you unlink your platform account from your EA Account. Did you unlink your account before you connected it with Twitch? 

/Kent

SDarkVoidS's avatar
SDarkVoidS
5 years ago

I don’t recall doing that. If that were to happen, how can I check that or how can I get my progress back? 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SDarkVoidS 

    I think it would be best to reach out to the EA Help team so they can take a look. They should be able to see if the account was unlinked. 

    For more info on how to reach them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

    /Kent

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