Prime Gaming loot pending, unable to receive

That is really weird. You definitely beat the cutoff date of 13 January. I got that skin with no issues. Unfortunately, I didn't get the skin before that, the Nature Catalyst skin, but it's my fault. I am running into the same issue where I claimed this month's Rampart skin but I don't have it yet. This is the first time I have run into this problem on Prime Gaming. I am also running to the issue with the EA Pass subscription; I am getting the 10% off in the store, but I really wanted the golden Crypto charm. Definitely would like some help for the both of us.

Edit: I restarted my game and the Rampart skin just came in. I usually turn off my computer before going to bed so I didn't think that was going to fix it. Oh well. Fixed.