Forum Discussion

5 years ago

Solved

Prime Gaming/Twitch doesn’t show up in EA Connections

So,

I‘ve already talked to a service guy on the phone, but they couldn’t help me. Somehow, when I redeem a pack for Madden or FIFA, when I tap on „manage game account“, I do get redirected to my EA Connections page, but neither Prime Gaming nor Twitch show up in there. I already tried resetting all the connections, on twitch AND on Prime Gaming, but nothing worked.

What can I do to get my EA Account back to connecting with Prime/Twitch?

EA_Darko
5 years ago
Hey @h2omel0n we are not able to assist with account-based issue son AHQ, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

You can contact our live support at help.ea.com.

To speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

5 Replies

EA_Darko
Community Manager
5 years ago
Hey @h2omel0n we are not able to assist with account-based issue son AHQ, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

You can contact our live support at help.ea.com.

To speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko
h2omel0n
5 years ago
Please read what I said! I already talked to one of your support guys, to 2 even, and none could help me. Even said "There's nothing we can do" when you guys are literally the only ones that can do anything. "We don't know what happened to your account" he said.
EA_Darko
Community Manager
5 years ago
Hey @h2omel0n we are not able to assist with account-based issues on AHQ.

If our live support cannot assist then I'm sorry to say but there is nothing that we can do here on AHQ.
Darko
h2omel0n
5 years ago
So my account is just * now... I see. Well thanks for nothing then.
EA_Darko
Community Manager
5 years ago
Hey @h2omel0n when posting on AHQ please do so in a polite and constructive manner.

Darko